Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your "My Orders" section on your account page on the website.

We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order. To make changes to your order, please reach out to our support team at our contact us page or by email at info@loyaltycruiseclub.com

We guarantee all of the products sold through the Loyalty Program to be free of defects. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions: - The item must have been sold on our Loyalty Program online store - The item have not been used in any way - The return or exchange request is made within 28 days of delivery - The return is made within 14 days of the return or exchange request If you have a return or exchange request resulting from a defective item please reach out to our support through our contact us page for more information on how to proceed.